Bio:

Chris Koenig is a Customer Service Technical Blackbelt for Microsoft focused on our Call Center, Customer Service and Dynamics CRM platforms.  His job is all about helping customers solve complex customer engagement problems to improve their customer interactions, increase customer satisfaction, and retain customers for the long term.

Prior to joining Microsoft in March of 2007, Chris worked as a Senior Architect for The Capital Group in San Antonio, and as a Solution Architect for the global solution provider Avanade. As an Architect and  consultant, Chris worked with a variety of clients from many vertical markets, ISVs and other solution providers on enterprise-class Windows and web-based applications.

b: http://chriskoenig.net

t: @chriskoenig

e: chkoenig@microsoft.com

Other Fun Things About Me…

  • Retired Scoutmaster for our local Boy Scout Troop
  • Retired Cookie Dad for my daughter’s Girl Scout Troop
  • Avid music listener and rabid Zune Pass user
  • Accomplished musician on both clarinet and guitar
  • Hooked on Iced Tea (hey – I do live in Texas)
  • Was drum major in my high school marching band (two-time 5A State Champions!)