Chris Koenig is a Customer Service Technical Blackbelt for Microsoft focused on our Call Center, Customer Service and Dynamics CRM platforms. His job is all about helping customers solve complex customer engagement problems to improve their customer interactions, increase customer satisfaction, and retain customers for the long term.
Prior to joining Microsoft in March of 2007, Chris worked as a Senior Architect for The Capital Group in San Antonio, and as a Solution Architect for the global solution provider Avanade. As an Architect and consultant, Chris worked with a variety of clients from many vertical markets, ISVs and other solution providers on enterprise-class Windows and web-based applications.
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