MCS USD Library now open source!

Posted on September 25, 2016 by

Check out this great USD library, now available as an Open Source project on Github Original Article:

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Cool USD AgentScript – Verify Customer

Posted on September 1, 2016 by

Found this article by Neil Parkhurst, the “Godfather of USD” and adapted it for my purpose in a demo I’m building out. I like how it incorporates information from the Contact in the actual AgentScript to ease the work of the Agent in validating the customer they have on the phone, or in a chat. […]

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10 Tips to Empower Customer Service Agents

Posted on July 10, 2016 by

Great new article from the Microsoft Dynamics blog on Ten Tips to Empower Customer Service Agents. Enjoy! We’ve got some great new offerings that speak to #3 on this list – Provide Agents with a Centralized Knowledgebase.  The new Knowledge Management features in Dynamics CRM enable agents to find what they’re looking for faster […]

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Ready to learn about CRM?

Posted on June 3, 2016 by

Interested in learning more about Dynamics CRM? Not sure where to start? No worries!  There are tons of learning resources available online to help you get started on your learning journey. Here’s a short list our team has compiled: Learning Resources: Dynamics Learning Portal: Microsoft Virtual Academy: MSInvolve: Channel9: Sales Specialist […]

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New – CRM Video Library

Posted on June 15, 2015 by

Just to make it easy for everyone, I’m capturing all of the CRM promotional, instructional and training videos from YouTube, and various places, and creating a Video Library on my blog. You can find that library on the main toolbar, or clicking here: If you know of great videos – particularly those produced by […]

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New CRM Videos

Posted on May 6, 2015 by

The CRM Support Team at corp has just released a BUNCH of new videos outlining some of the new features in CRM 2015 Update 1, which was just released this week. You can get to all of the CRM training videos on our YouTube channel at, but here’s a full list of the Spring 2015 […]

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Cortana to Give Voice and Ears to Dynamics CRM 2015

Posted on November 4, 2014 by

Cortana on Windows Phone 8.1 devices interacting with Dynamics CRM? That’s a #win Dynamics CRM 2015 will ship next month with multiple enhancements, including one literally audible: using Cortana on Windows Phone 8.1 devices, users will be able to talk to the customer relationship management suite. – via CIO Magazine How great will it be […]

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Check out these Windows Phone apps!

Posted on June 27, 2014 by

Here’s a list of neat Windows Phone apps for you to check out: Name Link Quick Run How To Create Apps Notes Man KonnecT Movie Collection Numbers and Genius C Sharp Instructional Videos Game maker Tutorias ASP.NET Tutorials My Minutes BMI_Mobile Tally Tool […]

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Code to Win!

Posted on February 7, 2014 by

Our team at Microsoft is excited to announce the return of the Windows 8 Student App Madness Challenge! Create and publish a Windows 8 app by April 14th, 2014 and you could win* a $50 gift card. Promote your app and receive 100 downloads for the chance to win* an additional $50 gift card. Microsoft […]

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Want to be a Microsoft Evangelist?

Posted on November 14, 2013 by

We’ve got an opening on our team! If you live in the Columbus or Cincinnati, Ohio area and are interesting in joining a fun team with great people and challenging work, being a Technical Evangelist is for you! More details at the job posting site, but here are the posted qualifications: 8+ years of experience […]

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