Great new article from the Microsoft Dynamics blog on Ten Tips to Empower Customer Service Agents. Enjoy!

We’ve got some great new offerings that speak to #3 on this list – Provide Agents with a Centralized Knowledgebase. ┬áThe new Knowledge Management features in Dynamics CRM enable agents to find what they’re looking for faster than ever, and enable customers to participate in their own customer self-service requests. Having a single knowledgebase that spans internal and external users is a powerful tool for any call center.

Check out more great features in the latest version of Dynamics CRM by visiting our website at