Great new article from the Microsoft Dynamics blog on Ten Tips to Empower Customer Service Agents. Enjoy!
We’ve got some great new offerings that speak to #3 on this list – Provide Agents with a Centralized Knowledgebase. The new Knowledge Management features in Dynamics CRM enable agents to find what they’re looking for faster than ever, and enable customers to participate in their own customer self-service requests. Having a single knowledgebase that spans internal and external users is a powerful tool for any call center.
Check out more great features in the latest version of Dynamics CRM by visiting our website at http://crm.dynamics.com.