Cool USD AgentScript – Verify Customer
Posted on September 1, 2016 by Chris Koenig
Found this article by Neil Parkhurst, the “Godfather of USD” and adapted it for my purpose in a demo I’m building out. I like how it incorporates information from the Contact in the actual AgentScript to ease the work of the Agent in validating the customer they have on the phone, or in a chat. Love it!