Cool USD AgentScript – Verify Customer

Posted on September 1, 2016 by

Found this article by Neil Parkhurst, the “Godfather of USD” and adapted it for my purpose in a demo I’m building out. I like how it incorporates information from the Contact in the actual AgentScript to ease the work of the Agent in validating the customer they have on the phone, or in a chat. Love it!

USD – Agent Scripts – Customer Verification


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