10 Tips to Empower Customer Service Agents

Posted on July 10, 2016 by

Great new article from the Microsoft Dynamics blog on Ten Tips to Empower Customer Service Agents. Enjoy!

http://community.dynamics.com/b/msftdynamicsblog/archive/2016/07/08/10-tips-to-empower-customer-service-agents

We’ve got some great new offerings that speak to #3 on this list – Provide Agents with a Centralized Knowledgebase. ┬áThe new Knowledge Management features in Dynamics CRM enable agents to find what they’re looking for faster than ever, and enable customers to participate in their own customer self-service requests. Having a single knowledgebase that spans internal and external users is a powerful tool for any call center.

Check out more great features in the latest version of Dynamics CRM by visiting our website at http://crm.dynamics.com.

 

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